Dear súbdito,
I have directed you in my previous post to the site of the tax department of a free, democratic country. Now, just compare it with the site of the tax department of your own country. I suggest you have a closer look at the items on this page. Just notice the huge bureaucracy with their multiple departments (serviços), directorates and under-directorates.
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What is the main difference between the two sites? I would say that in the site of Canada Revenue Agency they seem to be concerned mainly with taxpayers (clients) whereas in the site of Direcção-Geral das Contribuições e Impostos they seem to be concerned mainly with themselves.
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